I like the convenience of being able to go downstairs and gamble but not worth the price point. A few days later I pay for my first weeks stay and they double charge me. When I came back to my room hours later still hadn't shown up.

I ordered 3 bottles of water one day, waited 2 hours, never showed up. My next room had what I believe was a pubic hair in the bathtub, nothing that can't be washed away once I turn on the shower but does not give me a lot of confidence in the cleaning team in the midst of a pandemic. None of these things by themselves is so atrocious but that's a lot of inconvenience for one person to endure in one room. My first room, which they moved me from, the toilet didn't flush, the knob that activates the shower head didn't work, the bathroom sink didn't drain. I've been staying at the hotel for 2 weeks and for the most part the staff has been accommodating but the quality of the hotel and the execution of service is not good. we will never return and I think its important to make the next patron aware. I went BACK to the concierge, and security which did not assist and it took us 25 mins to get our car, he took a picture of the drivers license with his celphone before he would give us the keys, I think its worth mentioning we are African Americans and there were very few there and I believe that played a major roll in how we were treated. He continued to ask for license and registration even after we told him we did not have registration because it was a rental car. We left out around 6am we used valet our entire stay, upon checking out we were asked for license and registration?, We left the ticket in the car and we had not had an issue for 3 days prior and we had a set code they requested upon the first drop off so that should not have been an issue. Someone set their trash outside there door and it was their all day, our Tv did not work, and we were treated horribly on the last day, upon checking out Monday morning 5/8/23 I was told if, 'I had that many issues, I would never come back' by the only present concierge. I went on a girl's trip with 4 other friends, my room was not cleaned the entire weekend, 2 of the other rooms were but they were in executive suites.

Commerce casino grill